Why Do Companies Need Quality Assurance Services?

This article talks about the essence of Quality Assurance (QA) in software development and discusses its benefits for the company & its overall reputation.


Raising software quality has become a significant aspect of every software development company. The software and product development market has become very competitive, and everyone wants to thrive in the service they are providing. Today almost all software development companies require a quality assurance team to check the standard and quality of the software before launching the software into the market. According to the projection of Market Research Future, the software quality assurance market will be 14.01 billion USD by 2025, at a CAGR of 9.6%. This article will talk about the essence of Quality Assurance (QA) in software development. Also, we will discuss its benefits for the company & its overall reputation.

What Is Quality Assurance?

Quality Assurance is the process or the technique through which the QA team checks whether a product, software or service, is up to the mark. The quality assurance team uses special techniques and tools to inspect the standards of the product as per client requirements or market demand. This process acts as an intermediary between the developers and the customers. Quality assurance aims to deliver a quality product to catch the market pace. The quality assurance team is mainly responsible for software testing and quality control. While the QA team checks whether the software is up to the standard or not, the testing team specifically takes care of the software bugs and flaws in the overall execution of the app.

What to Focus on While Performing QA Testing?

Understanding the client's or the customer's requirements is the key to quality software. The primary requirement phase in the software development life cycle (SDLC) helps perform quality assurance. The QA team inspects the product's performance on simulated systems and then on some popular original systems (mobile or PCs) to check for any glitches or lagging with the product. They also check the average response time & average resolution time in software execution. The main focus remains on the app quality and whether the product fulfills the client's exact requirement or the market.

Benefits of Quality Assurance

Quality assurance has become a crucial phase in rendering the best quality product to the client or to launch in the market. The QA team takes care of a lot of stuff that benefits the organization from different angles. Here is the list of some benefits quality assurance caters to for the overall growth of the business.

  • Saves Money: Some businesses remain doubtful about hiring quality assurance professionals or starting a QA department because of added cost. But it helps reduce the overall development cost in the long run. Paying to prevent problems before release or beta version/stage is better than fixing them. The QA team finds the issues & repeats a portion of project development through agile methodologies to yield a better product.

  • Helps Maintain Standard Operating Procedures: Whether your business model depends on the product or the service, the quality assurance techniques ensure that the product or the service can deliver a consistent response. Whether a creative project or a service, quality assurance techniques are responsible for supplying & maintaining a standard operation that stays aligned with the market demand.

  • Saves Time: It is easy to fix and find errors during the development or at the beginning of the process. It takes more time and makes a huge loss when a bug is encountered after the project gets released into the market. Again, sometimes it becomes more devastating if someone exploits the bugs or flaws within the product or the system. According to an analysis, mending a bug in the production or post-deployment stage requires 150x longer than repairing it earlier during the development cycle or design stage.

  • Boosts Client Confidence: Those companies are known for their quality and also get more leads and clients with whom they can work. A quality product will always bring trust to the customer & having a sound quality assurance team always do better with the customers. Clients and customers want to spend money on the software product or service only when they find it worth using or buying. That means the ultimate quality and standard of the product or service resides in the hands of the quality assurance team. Their decision over the product either makes or breaks the organization's reputation. So, having a quality and standardized product helps in boosting customer confidence and keeps the business flourishing.

  • Brand Reputation Depends on Quality Assurance: As discussed, the quality assurance team is responsible for showing the final green flag on whether the product should get launched in the market or need further checks and updates. A good brand reputation comes from quality products that the customer or the client expects from the company's service or system. Since all modern businesses are becoming customer-centric, making quality products or services helps bring satisfaction and trust in customers, which ultimately increases brand reputation.

Best Practices for Quality Assurance

For performing high-quality software testing, here are some best practices the QA team should opt for quality assurance.

  • The QA team should set strict release criteria for a product or application.

  • The testing team should set a robust environment, and specialized team members should work on specific testing types.

  • Automation testing is another robust process the QA team can leverage in case of repetitive & tedious tasks.

  • Always prioritize bug fixes and patching flaws rather than other app or code-related issues.

  • Experts recommend having a dedicated security testing & performance testing group within the QA department.

  • It is always beneficial to allocate time for each test process.

  • Perform quality testing in a real environment or devices rather than a simulated or emulated environment.

Characteristic Goals of a Better Quality Assurance Process

Here is a list of the traits that a QA team should keep in mind while performing quality testing of apps & products.

  • Concentrate on Rendering Better UX: Testing the app at different working stages is essential. The QA team should also keep in mind that every module and operation the product performs should have a high-standard user experience. A product with a terrible user experience can lead to a poor quality product. Even though your product has high performance and efficiency or caters to multiple operations, its market value diminishes if it doesn't provide a quality UX.

  • Bug Prevention: QA managers are responsible for detecting bugs and checking whether their subordinates are properly testing the flaws in the system or not. Conventional quality testing usually starts with UI, unit, and functional testing. Testing for bugs and flaws rolls down to the later stage of development. That can often lead to postponement of project delivery. So, the QA team leads and managers should render proper attention to the bug fixes & flaw patching phase also.

  • Reliability and Smooth Performance: Performance testing is another critical stage of the quality assurance phase. The main objective of the performance test is to make sure that the product runs as per client expectations or performs smoothly in all customer systems. The performance test confirms that the product will perform well on different devices and systems. It is another characteristic goal of the QA team because a proper app performance can increase the utilization and reputation of the app in the market.

  • Portability: All modern software comes with portability and platform independence. It means the app can run on any operating system, having any system architecture. It's the responsibility of the testing team & QA manager to make sure the product runs on different platforms and is portable. The QA team records the installability, versatility, replaceability, and more.

  • Proper Documentation: Having clear and complete product documentation is another significant objective the QA team should look into during the entire testing process. Proper documentation can give the whole development and testing team the ability to understand the different modules of the project without much hassle. The test documentation is specific documentation carried out by the QA team. It contains information on the testing team's strategy, metrics, progress, testing techniques applied & different results achieved during the test.

  • Smart Testing: Complete and thorough manual testing usually becomes challenging as they take more time. So, a smarter way of doing testing is by leveraging automation testing and codeless testing techniques. The quality testing team should also consider the time constraints while performing the testing processes. There are numerous repetitive tasks that automation tests can achieve quickly, minimizing the overall testing time. The quality assurance team can carefully execute performance and bug testing by smartly reducing all monotonous testing procedures.

Wrapping Up

Software quality assurance and testing cover the entire process of the development cycle. It ensures that the product meets the standard & specifications as per market or client demand. The QA team is responsible for identifying any issue in the product or service. They then iterate the process of development & fixing issues until the best product comes up. Quality assurance and testing are influential in launching the best quality product or service into the market. They also help build the brand reputation through their quality checks and proper testing services.

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